This Refund Policy applies to all paid subscriptions to Zap Invoice Pro. We want you to be satisfied with your purchase, and we've designed our refund policy to be fair and straightforward.
1. Overview
All payments for Zap Invoice Pro are processed through Razorpay. Refunds, if approved, are returned to the original payment method used for the purchase.
2. 7-Day Full Refund Window
If you are not satisfied with Zap Invoice Pro for any reason, you are entitled to a full refund within 7 days of your first Pro subscription payment. No questions asked.
This applies to:
- Monthly Pro subscriptions — within 7 days of the first payment
- Annual Pro subscriptions — within 7 days of the first payment
The 7-day window applies only to your first Pro purchase. Subsequent renewal charges are not eligible for the 7-day no-questions refund.
3. Refunds After 7 Days
After the 7-day window, refunds are considered only in the following circumstances:
- Service unavailability: If Zap Invoice was unavailable for more than 24 consecutive hours due to our fault, a prorated refund for the affected period will be issued
- Billing error: If you were charged an incorrect amount due to a bug or system error, the overcharge will be fully refunded
- Duplicate charge: If you were charged twice for the same billing period, the duplicate charge will be refunded
4. Annual Subscription Refunds
For annual subscriptions after the 7-day window, we offer a prorated refund for unused full months remaining in your subscription, minus a processing fee of ₹200, in the following cases only:
- Service unavailability exceeding 24 hours
- Material reduction in Pro features that fundamentally changes what was purchased
Cancelling your annual subscription without such a qualifying reason does not entitle you to a prorated refund — access continues until the end of the paid period.
5. Monthly Subscription Renewals
Monthly subscription renewals are not refundable after the renewal date unless a billing error occurred. You can cancel your subscription anytime from the Billing page to prevent future renewals — no refund is issued for the current month after renewal.
6. How to Request a Refund
To request a refund, email us at support@zapinvoice.in with:
- Your registered email address
- Razorpay Order ID or Payment ID (available in your email receipt)
- Reason for the refund request
We will review your request and respond within 2 business days. Approved refunds are processed within 5–7 business days of approval.
7. Refund Processing Timeline
Once a refund is approved and initiated, the time to receive it depends on your payment method:
- UPI: 1–3 business days
- Debit/Credit Card: 5–10 business days (depends on your bank)
- Net Banking: 3–5 business days
- Razorpay wallet: Instant
These timelines are estimates based on typical processing times. Actual times may vary depending on your bank or payment provider.
8. Non-Refundable Situations
Refunds will not be issued if:
- Your account was terminated due to a violation of our Terms of Service
- The refund request is made after the applicable refund window
- You changed your mind about the features after the 7-day window
- You forgot to cancel before renewal (please set a calendar reminder)
9. Cancellation vs. Refund
Cancelling your subscription and requesting a refund are two separate actions:
- Cancelling stops future renewals. You retain Pro access until the end of the current paid period. Do this from the Billing page.
- Requesting a refund asks us to return money already paid. This requires emailing support with your payment details.
You can cancel at any time — even during the refund window — to ensure you are not charged again while your refund is being processed.
10. Contact
For refund requests or billing questions, contact us:
- Email: support@zapinvoice.in
- Response time: Within 2 business days